Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) govern your use of the SOL Business Solutions website (solbusiness.com.au) and any consulting services provided by SOL Business Solutions Pty Ltd (“SOL”, “we”, “us”). By accessing our website or engaging our services, you agree to be bound by these Terms.

2. Services

SOL Business Solutions provides Salesforce consulting, implementation, health check, and integration services. The specific scope, deliverables, timeline, and pricing for each engagement are defined in a separate Statement of Work (SOW) or proposal agreed upon by both parties before work commences.

3. Engagement Terms

3.1 Proposals and Acceptance

All engagements require a signed Statement of Work or written acceptance of a proposal. Proposals are valid for 30 days from the date of issue unless otherwise stated.

3.2 Client Responsibilities

You agree to:

• Provide timely access to systems, data, and personnel as required
• Designate a primary point of contact for the engagement
• Review and provide feedback on deliverables within agreed timeframes
• Ensure appropriate Salesforce licences are in place

3.3 Change Requests

Any changes to the agreed scope require a written change request. Additional work outside the original SOW will be quoted separately and requires written approval before commencement.

4. Payment Terms

• All prices are quoted in Australian Dollars (AUD) and are exclusive of GST unless stated otherwise
• Fixed-price engagements: 50% deposit on SOW signing, 50% on completion
• Retainer engagements: invoiced monthly in advance
• Hourly engagements: invoiced fortnightly in arrears
• Payment terms: 14 days from invoice date
• Late payments may incur interest at 2% per month on the outstanding amount

5. Intellectual Property

5.1 Client Ownership

Upon full payment, you own all custom configuration, code, and deliverables created specifically for your engagement. This includes Apex code, Lightning components, flows, and reports built for your Salesforce org.

5.2 SOL Retained Rights

SOL retains ownership of pre-existing intellectual property, methodologies, frameworks, templates, and tools used in the delivery of services. SOL grants you a non-exclusive licence to use any such pre-existing IP incorporated into your deliverables.

5.3 Third-Party IP

Any third-party software, AppExchange packages, or tools recommended or implemented remain the property of their respective owners and are subject to their own licence terms.

6. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This obligation survives the termination of any agreement for a period of 2 years.

7. Limitation of Liability

To the maximum extent permitted by Australian law:

• SOL’s total liability for any claim arising from services is limited to the fees paid for that specific engagement
• SOL is not liable for indirect, consequential, or incidental damages including loss of revenue, data, or business opportunity
• SOL is not liable for issues arising from client-made changes to delivered configurations after handover
• SOL is not liable for Salesforce platform outages, bugs, or changes made by Salesforce

8. Warranties

SOL warrants that services will be performed with reasonable care and skill consistent with industry standards. We do not warrant that Salesforce will be free of errors or that it will meet all your business requirements without ongoing optimisation.

9. Termination

• Either party may terminate an engagement with 30 days written notice
• SOL may terminate immediately if payment is more than 30 days overdue
• Upon termination, you pay for all work completed to date
• SOL will provide reasonable handover of work in progress

10. Dispute Resolution

Any disputes will be resolved through good-faith negotiation in the first instance. If unresolved within 30 days, disputes will be referred to mediation in Melbourne, Victoria. These Terms are governed by the laws of the State of Victoria, Australia.

11. Website Use

Content on this website is provided for general information purposes only and does not constitute professional advice. While we endeavour to keep information current and accurate, we make no representations about the completeness or accuracy of website content.

12. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page. Continued use of our website or services after changes constitutes acceptance of the updated Terms.

13. Contact

For questions about these Terms, contact us:

• Email: [email protected]
• Phone: +61 3 9741 5419
• Address: Melbourne, VIC, Australia